Refund Policy
Last updated: August 23, 2026
Strict Digital Goods Policy
Due to the nature of digital products, all sales of gift cards, software keys, and game codes are final. Once a digital code has been delivered or revealed in your Digital Vault, we cannot accept returns or issue refunds under any circumstances.
1. Eligible Refund Scenarios
While all revealed digital codes are final sale, we will gladly issue a full refund to your original payment method (bKash/Nagad) in the following specific scenarios:
- Out of Stock: You placed an order and paid, but we are unable to fulfill your specific item due to inventory issues.
- Order Cancellation: You request a cancellation before your payment has been manually verified and the digital codes have been revealed to your account.
- Invalid Codes: If a delivered code is proven to be invalid or already redeemed prior to your purchase. (Note: This requires an internal investigation with our suppliers, and you must provide proof of the error message).
2. Non-Refundable Scenarios
We will not issue refunds for the following situations:
- You purchased the wrong region-locked gift card or game code. (Please read product descriptions carefully).
- You changed your mind after the code was delivered.
- Your gaming account was banned or restricted by the platform provider.
- Manual services (like Facebook Boosts) that have already been initiated or completed by our team.
3. Refund Processing Time
If your refund request is approved, it will be processed manually by our administrative team. The funds will be sent back to the exact bKash or Nagad number you used during checkout. Please allow up to 24-48 hours for the refunded transaction to appear in your mobile banking app.
4. Requesting a Refund
To request an eligible refund, please contact our support team immediately. You must provide your Order ID (e.g., ORD-XXXXXXXX) and the billing email address used during checkout to initiate the process.